Receiving Communications: Emails, Phone Calls, and SMS

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Ventilate My Attic (“we,” “us,” or “our”) is committed to respecting your privacy and protecting your personal information. We communicate with you via email, phone calls, and SMS (text messages) in compliance with applicable laws and regulations, including Federal Trade Commission (FTC) guidelines and the Telephone Consumer Protection Act (TCPA).

By providing your contact information, you consent to receive communications from Ventilate My Attic regarding account-related matters, service updates, promotional offers, and other important disclosures. You may manage or revoke your communication preferences at any time.

Emails

By providing your email address, you consent to receive disclosures, notifications, and other communications electronically. These communications may include electronic documents or links to disclosures hosted on our website.

You agree to:

• Provide a valid and current email address

• Promptly update your email address if it changes by modifying your account profile

• Acknowledge that Ventilate My Attic is not responsible for delays or failures in email delivery due to invalid or inactive email addresses

All promotional emails comply with FTC regulations and include a clear and easy-to-use opt-out mechanism, such as an “unsubscribe” link.

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Phone Calls

By providing your phone number, you consent to receive phone calls from Ventilate My Attic related to your account, services, or inquiries. These calls may include customer service communications, transaction-related information, or promotional messages where permitted by law.

In accordance with the TCPA, we will:

• Only place marketing-related calls when prior express written consent has been provided

• Limit automated or prerecorded calls to situations expressly authorized by you

• Allow you to revoke consent at any time by contacting us or updating your communication preferences

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SMS (Text Messages)

By providing your mobile phone number, you consent to receive SMS (text) messages from Ventilate My Attic for customer care communications, appointment confirmations, service updates, and special offers. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier.

You agree to:

• Provide a valid, current mobile phone number

• Ensure your mobile device can receive text messages

• Update your phone number promptly if it changes

In compliance with the TCPA, Ventilate My Attic will obtain prior express written consent before sending marketing-related text messages. Each message will include a clear opt-out option. You may reply STOP to unsubscribe at any time or HELP for additional information.

Note: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent will not be shared with any third parties.

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Privacy Policy Overview

This Privacy Policy explains how Ventilate My Attic uses and protects information collected through our website, related microsites, mobile websites, and official social media pages (collectively, the “Website”).

We are committed to safeguarding your privacy. This policy outlines what information we collect, how we use it, and how we protect it. We may update this policy periodically, and we encourage you to review it regularly.

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Information We Collect

We may collect the following types of information:

• Location Information: Approximate geographic location derived from IP address or device settings

• Device Information: Browser type, device type, IP address, operating system, and usage data

• Contact Information: Name, address, phone number, and email address voluntarily provided

• Communication Records: Call recordings, emails, text messages, chat logs, or video interactions

• Website Activity: Pages viewed, links clicked, and interactions with Website content

• Submitted Content: Photos, videos, reviews, or other content you submit

• Demographic Data: General demographic information such as ZIP code

• Social Media Interactions: Engagement with our social media pages

• Inferences: Preferences or interests inferred from the information collected

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How Information Is Collected

We collect information through:

• Your interactions with our Website, forms, surveys, and service requests

• Your device or browser through cookies and similar technologies

• Third-party service providers, analytics tools, and advertising platforms

• Social media platforms in accordance with their privacy policies

• Publicly available data combined with information you provide

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How We Use Your Information

We use collected information to:

• Respond to inquiries and provide requested services

• Communicate service updates, confirmations, and disclosures

• Deliver relevant marketing and advertising

• Improve Website performance and user experience

• Personalize content and promotions

• Process dealer or partner inquiries

• Protect against fraud and comply with legal obligations

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Sharing Information with Third Parties

We may share information with:

• Service providers that assist with operations, analytics, and communications

• Marketing and advertising partners (excluding SMS opt-in data)

• Legal or regulatory authorities when required by law

We do not share mobile phone numbers used for SMS communications with third parties for marketing purposes.

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Controlling Your Personal Information

You may manage your preferences by:

• Disabling location services in your device or browser settings

• Unsubscribing from marketing emails using the link provided

• Managing cookies through your browser settings

• Reviewing privacy controls on social media platforms

• Opting out of interest-based advertising through industry opt-out tools

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Updates to This Privacy Policy

Ventilate My Attic reserves the right to update this Privacy Policy at any time. Changes become effective upon posting. Continued use of the Website indicates acceptance of the updated policy.

Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us at:

Email: info@ventilatemyattic.com